Refund policy

1. Return Window

We accept returns within 9 to 10 days from the date your order was delivered.

2. Eligibility for Return

To be eligible for a return, the kitchen equipment item must meet the following criteria:

  • Unused and Unopened: The item must be completely unused and in the exact same condition that you received it.

  • Original Packaging: The item must be in its original packaging.

  • Proof of Purchase: You must have the receipt or proof of purchase (your order number).

Important Note: Products that have been used, even once, are not eligible for a return due to hygiene and safety standards for kitchen equipment. Please inspect your item thoroughly upon receipt.

3. Non-Returnable Items

The following items cannot be returned:

  • Any product that shows signs of use or wear.

  • Items without the original packaging.

  • Gift cards.

4. How to Initiate a Return

  1. Contact our customer support team at [Your Email Address] or [Your Phone Number] within your 9-10 day return window.

  2. Provide your order number and a brief reason for the return.

  3. Once your return is approved, we will provide you with instructions on how and where to send your package.

5. Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days.

  • Shipping costs are non-refundable.